At Heavy Seas, a leading provider of comprehensive nautical services in Mallorca, we are committed to delivering refit and maintenance solutions that fully meet our clients’ needs and expectations, while ensuring environmental protection.

Quality Commitments:

• Customer Satisfaction: We strive to understand and exceed our clients’ expectations by providing high-quality services that ensure their complete satisfaction.
• Continuous Improvement: We apply a continuous improvement approach across all our processes, constantly aiming for excellence in our operations and services.
• Compliance with Requirements: We ensure compliance with all applicable legal, regulatory, and other requirements, as well as with the quality standards established by ISO 9001:2015.

Environmental Commitments:

• Environmental Protection: We recognise the importance of preserving the natural environment and are committed to minimising the environmental impact of our activities, products, and services.
• Pollution Prevention: We adopt preventive measures to avoid pollution, manage waste responsibly, and promote sustainable practices throughout our operations.
• Efficient Use of Resources: We encourage the efficient use of natural resources, including energy and water, by implementing technologies and practices that reduce our consumption and environmental footprint.

Implementation and Communication:

• Integrated Management System: We have established an Integrated Quality and Environmental Management System in accordance with ISO 9001:2015 and ISO 14001:2015 standards, ensuring its maintenance and ongoing improvement.
• Staff Involvement: We promote training and awareness among our team, fostering a culture of quality and environmental responsibility throughout the company.
• Transparency and Accessibility: This policy is communicated across all levels of the organisation and made available to interested parties, ensuring its understanding and effective application.

Through this policy, Heavy Seas reaffirms its commitment to the quality of its services and the protection of the environment, consolidating our position as a benchmark in the nautical sector and contributing to the sustainable development of our community.

Signed:
Milton Massetani